Data not collecting from AWS probe

Document ID : KB000072654
Last Modified Date : 07/03/2018
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Issue:
We have issue collecting data using AWS probe. No value fetched from aws cloud. Environment: UIM- 8.2 probe version: 5.26hf3
Environment:
aws probe version: 5.26hf3
Cause:
there is a problem with the aws probe version 5.26HF3
Resolution:
1. upgrade the AWS probe to version 5.34
2. deactivate AWS probe 3. on the AWS robot, navigate to the folder:
/Nimsoft/probes/application/aws/
4. In this folder, delete all of the following files if they exist:
services.json
graphDump.txt
internalGraph.json
*.bak
5. Delete the folder /Nimsoft/probes/application/aws/mapdb/ entirely
6. Activate the AWS probe
7. Wait approximately 15 minutes for a full discovery cycle

After this the ELB and EC2 configurations are displaying properly.