Data missing in Data Warehouse in FACTS tables and on reports

Document ID : KB000128030
Last Modified Date : 26/02/2019
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We found significant data missing in some of the reports. The FACTS tables do not have most of the data. The jobs run as expected.
The times between Database and Application are mismatched by more than 15 sec.
This can be seen in Administration - Health Report - Database
Parameter Application and Database Timezone Match

This parameter should indicate red if over 15sec, and so far it doesn't, this is logged as DE48031

Ensure that the time/date between Application server and Database server is the same up to the second.

If you are using a time sync service to sync the server to the correct time, ensure the service is up and running.

Once the times are synced up, run Load Data Warehouse - Full Load and check the data again.
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