Data Manager Data adapter or solution kit fails to install

Document ID : KB000032926
Last Modified Date : 14/02/2018
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Problem:

Data Manager Data adapter or solution kit fails to install with the error message "The solution kit cannot be installed"

       solution+kit.JPG

 

Cause:

Any existing data adapter\solution kit will fail with the error aforesaid due to encrypted password.

 

Affected Versions:

CA Capacity Command Center (with CA Data Manager) 2.8

CA Capacity Command Center (with CA Data Manager) 2.9

 

Solution:

A work-around is to decrypt the password manually, below are the steps to install the adapter

1. Make a copy of config.txt located in \Capacity Command Center 2.x\ApacheTomcat\webapps\DM\WEB-INF\classes 

2. Edit config.txt, remove the encrypted password, update the actual password and save the file

    config.JPG

3. Install the data adapter\solution kit

4. Once the install finishes, remember to rename\delete the config.txt file and replace the original config.txt in the same location.

 

Note: The procedure aforesaid does not require Apache Tomcat service to be restarted.