Data extract jobs are failing in production with SFTP site error

Document ID : KB000095629
Last Modified Date : 14/05/2018
Show Technical Document Details
Issue:
Data extract job and processes that write files to SFTP are (intermittently) failing with the following error message in the bg logs:

java.io.FileNotFoundException: /fs0/clarity1/share/DataExtraction/OUTPUT/aggr_task_extract_13-May-2018_105.12_AM.xlsx (No such file or directory)

The failures started after maintenance over the weekend.
Environment:
CA PPM 14.3+ SaaS
Cause:
The CA SaaS Infra team found that the autofs service that maps customer SFTP directories to the PPM app server for accessibility to the SFTP file structure was stale.
Resolution:
Restarting the autofs service resolved the issue.