Data collector Status in PC is incorrect after Data Aggregator Migration

Document ID : KB000095497
Last Modified Date : 14/06/2018
Show Technical Document Details
Data aggregator was migrated from an old server to the new server as the documentation in the wiki after which the Data aggregator and 
Data collector were showing correct status on CA Performance Center however after a restart of the Data aggregator the Data collector status is System health is failed.

Administration/Manage Data Source: all seems OK 
DataCollector: seems to be OK, STATUS green, Collecting Data. Graphs and dashboard seems to be OK. 
But: System health failed. 
If you click on it: Sync Normal, DA Normal, DC: Failed 
CA Performance Management 3.5
Performance Center is polling the wrong Data aggregator to get the status of the Data collectors.

Following are the steps to check if Performance center is trying to poll the old Data Aggregator for Data collector status.

a) Login to following URL to enable debug on PC Side


Change the Debug levels to Trace for the following

On the PCService.log you should see 

ERROR | Status Poller-thread-1   | 2018-05-11 12:06:47,032 |
      | Failed in sending REST: http://oldDA:8581/rest/dcms oldDA
        at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(

If we are seeing the above. Please restart the CA Performance Center Services 

/opt/CA/PerformanceCenter/sso/bin/caperfcenter_sso stop && 
/opt/CA/PerformanceCenter/DM/bin/caperfcenter_devicemanager stop && 
/opt/CA/PerformanceCenter/EM/bin/caperfcenter_eventmanager stop && 
/opt/CA/PerformanceCenter/PC/bin/caperfcenter_console stop &&
/etc/init.d/mysql stop  &&
/etc/init.d/mysql start &&
/opt/CA/PerformanceCenter/sso/bin/caperfcenter_sso start && 
/opt/CA/PerformanceCenter/DM/bin/caperfcenter_devicemanager start && 
/opt/CA/PerformanceCenter/EM/bin/caperfcenter_eventmanager start && 
/opt/CA/PerformanceCenter/PC/bin/caperfcenter_console start

After the Restart the System health should now show the correct status for Data collector.