Dashboard option - Open is greyed-out

Document ID : KB000074333
Last Modified Date : 28/03/2018
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Issue:
When selecting a single Alert off of the Dashboard, ‘Open’ is greyed-out. When selecting multiple Alerts, the ‘Open’ option is available.
Resolution:
 The alert is already in the Open state will not have an Open action enabled and that's why this option is grayed out. When multiple alerts are selected then all options are enabled so the user can change the state to anything regardless of original alert state - otherwise they would need to select alerts with only the same state.