We integrated CA Spectrum with Remedy. When the ticket generate, it is looking customer name Customer / Customer.
This customer does not exist.
How can we update Spectrum to use a different/correct Customer?
Navigate browser to http://OCSERVER:PORT/ca-nim/sm/ui/login.jsp
Default user/pass: nimadmin/nimadmin
Go to customizations -> Select Remedy
Change FirstName and LastName to the correct Customer ID in Rememdy and save.
New tickets will now have this user ID associated with the tickets.