Customer HTYP

Document ID : KB000090343
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Customer HTYP
Resolution:
Detailed Description and Symptoms

When starting an Agent after an upgrade of the Hardware installing a new Agent, the Agent fails to start and the following message appears in the Agent log:

U0011605 The combination of hardware 'xx/xx/xxx' and software 'xxx' version 'xx' ('000000016') is not supported. 


Investigation

When this error occurs it usually indicates that either the HTYP table in the database needs to be updated with the most recent Initial Data or the combination of hardware and software needs to be added to the HTYP table


Solution
If you see this message please open a ticket with support and provide the following:
1. Executor/agent log
2. Copy and paste of the error message
Once we receive this we will send you the updated htyp to load into your database. Please follow the directions below to load this:
6.00A:
Please load the attached files using the UC4.DB Load utility.  Further instructions are below:
       
 1) Unzip the attached file.
 2) Put the file "uc_htyp.txt" in the ..\uc4\db\general\6.00A\ folder.
 3) Put the file "htyp_upd_6.00A.txt" in the ..\uc4\db\ folder.
 4) Run the UC4.DB Load utility and choose the file "htyp_upd_6.00A.txt".
8.00A:
Please load the attached files using the UC4.DB Load utility.  Further instructions are below:
       
 1) Unzip the attached file.
 2) Put the file "uc_htyp.txt" in the ..\uc4\db\general\8.00A\ folder.
 3) Put the file "htyp_upd_8.00A.txt" in the ..\uc4\db\ folder.
 4) Run the UC4.DB Load utility and choose the file "htyp_upd_8.00A.txt".