Custom ticket properties missing from ticket action

Document ID : KB000112458
Last Modified Date : 29/08/2018
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Issue:
When creating or editing new/old ticket action the custom properties were missing from the drop down menu. These Custom properties do show up on the HelpDeskConfiguration. 
Cause:
Engineering suspects problem may have happened because Of console cache not refreshed with the custom properties
Resolution:
We created a dummy custom property in "HelpDeskConfiguration", saved it and now old and new both of the custom properties showing up in ticket action gui.