Custom Spectrum alarm attributes not preserved after Primary SpectroSERVER restart or Fault Tolerant alarm sync

Document ID : KB000031025
Last Modified Date : 26/07/2018
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Issue:

Create a custom text attribute on the GlobalAlarm model type using Model Type Editor (MTE). Set the Readable and Writable flags and the Database extended flag. Add the new attribute to the Alarm Details panel in OneClick so OneClick Users can populate this new attribute with custom information.

After restarting the SpectroSERVER, for alarms that existed prior to the SpectroSERVER restart, the values that were written to this attribute are now blank.

When the primary SpectroSERVER is shutdown, the alarms that were synced with the secondary do not show any values for this attribute on the secondary SpectroSERVER.

For alarms that were generated on the secondary, the values are not seen on the primary when the alarms are synced to the primary from the secondary.

 

 

 

 

Environment:
Spectrum 10.2
Cause:
Values for custom alarm attributes are not preserved through SpectroSERVER restarts or copied during the alarm sync process. Only certain out of the box alarm attributes i.e. Alarm Status, Trouble Ticket, Trouble Shooter etc.
Resolution:
This functionality was added in Spectrum_10.02.02.PTF_10.2.231. Now the Custom Alarm Attributes are populated on the Secondary SpectroSERVER as well.
Additional Information:
Spectrum_10.02.02.PTF_10.2.231