Custom attributes with OBS lookup throws System Error if it is Multi-Select

Document ID : KB000048020
Last Modified Date : 14/02/2018
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Description:

OBS related look-ups were marked as unavailable from 13.x for custom attributes. Custom attributes having OBS related look-ups are facing this issue after upgrading from 12 to 13. There is no issue for single select look-up attributes, but only for multi-select OBS look-up attributes.

Steps to Reproduce:

  1. Log in to a Clarity 12.x instance
  2. Create two custom attributes in Project object: Att1 and Att2
  3. Both of them should be using the OBS Filter Browse look-up (ID=OBS_BROWSE_FLT_ALL)
  4. Define 'Att1' as a single select lookup and 'Att2' as a multi-select lookup
  5. Add the 2 attributes in a Project Properties page in [Layout:Edit] view
  6. Create one or more projects and select multi-values or single-values using both lookups as defined
  7. Upgrade the Clarity instance to 13.3
  8. Check the existing Project to see how these 2 attributes are behaving
  9. Try to input some values for both attributes on another project

Expected Result: Multi-Select lookup should work properly

Actual Result: There is no issue for single select lookup attributes, but only for multi-select lookup attributes. System Error generated when user tries to select a value.

 

Solution:

WORKAROUND:

None.

STATUS/RESOLUTION:

CLRT-75209
Resolved in Clarity 13.3.0 Generic Patch. Reference TEC605767
Resolved in CA PPM 14.2