CSV Error: Timeout expired

Document ID : KB000004229
Last Modified Date : 14/02/2018
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Issue:

Try to generate a Flow Forensics reports and receive the message:

CSV Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding

 

 

 

 

Environment:
9.3.x
Cause:

This problem is related to the ReporterAnalyzer.dbCommandTimeout setting, which is set to 90 by default. 

Resolution:

1) Open the following file: 
[InstallationDirectory]\DBUsers\ReporterAnalyzer.ini 

2) Increase this value to 600 
ReporterAnalyzer.dbCommandTimeout. 

3) Restart MySql and and run IISRESET