CSM Gui: illegal argument expression while displaying maintenance of a CSI

Document ID : KB000044146
Last Modified Date : 14/02/2018
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Issue:

I get a "Illegal argument expression" after trying to get SMP/E environment information (getting an overview of received / installed ptf's) 

IllegalArgumentException
Additional Diagnostic Data:
A severe error has occurred on the server - IllegalArgumentException.
Please contact CA support. 

Environment:

Microsoft Internet Explorer 11
Firefox 4.6

Cause:

The problem at GWT has been described at StackOverflow, see http://stackoverflow.com/questions/32840678/gwt-in-firefox41-repetitively-encodes-token-in-url
An alternative is upgrade GWT, that is a big deal and probably not suitable for this particular case. 

Workaround:

For users with Firefox having this problem:

Go to Configuration, type ‘about:config’ into the location bar (instead of a URL)
Confirm ‘I promise to be careful’ dialog if appears.
Search for the ‘dom.url.getters_decode_hash’ key
And set the value to ‘true’ 

For users with MS IE 11 having this problem:

Use another browser, or earlier version of MS IE.
MS IE 11 is not support by CSM.