Advised the customer that the following should help to resolve the problem:
- First, try to recycle MSMTC and then retry the CSM 'Get Latest Maintenance' process.
- If this does not resolve the problem, run a VSAM VERIFY of the CA product CSI. Sample JCL is below:
//STEP1 EXEC PGM=IDCAMS
//SYSPRINT DD SYSOUT=*
//SYSIN DD *
Make sure that you start the VERIFY statement in at least column 2. The VSAM VERIFY should run with no errors. Then recycle MSMTC, and retry the MSM 'Get Latest Maintenance' process.
The customer advised that just the recycle of MSMTC resolved the problem.