cross-type child-parent relationship

Document ID : KB000121633
Last Modified Date : 28/11/2018
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Introduction:
Customer wants to know, if in a cross-type child-parent relationship, when a parent Problem is closed, all the related Incidents will be closed, as it happens in a single-type relationship
Question:
if in a cross-type child-parent relationship, when a parent Problem is closed, will all the related Incidents be closed, as it happens in a single-type relationship?
Environment:
Service Desk Manager 14.x / 17.x
Answer:
Cross-type child-parent relationship does not apply for those options. That is, closing "parent" problem will not close "child" incidents. 

Suggestion: Maybe submitting an idea to add options for cross-type child-parent relationships