Cron jobs get stuck

Document ID : KB000108557
Last Modified Date : 30/07/2018
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Introduction:
The Product Recognition or other cron jobs are not completing on a regular basis.
Question:
The Product Recognition or other cron jobs are not completing on a regular basis.
Answer:
Go into IIS.
Go to Advanced Settings for DefaultAppPool.
If Idle Time-out (minutes) setting is not 0, change it to 0.
Highlight the server name in IIS go to CGI.
Change Time-out (hh:mm:ss) to 1:00:00:00