Cron jobs are not running on their schedule

Document ID : KB000008364
Last Modified Date : 14/02/2018
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Issue:

After a new install of CA Software Asset Manager 4.2.2, we set up the master cron job in the windows task scheduler to run every 5 minutes. 

We left the start day/time of all the cron jobs the set to run at their default times; however, the cron jobs will not run. 

Environment:
CA Software Asset Manager 4.x, any release
Resolution:

The master cron job in the windows task scheduler was configured to use the IIS_IUSR.  The option 'run whether user is logged in or not' was greyed out and we could not set this option. 

Steps to resolve: 

1.  Configured the task to run with the local administrator account (or any other account that has permissions to the SAM directories)

2.  Set this task to 'Run whether user is logged in or not'

3.  If the next run date on the cron job is set to run at a past date, then edit each cron job and change the next run date to a future date.