Credential Provider agent fails to launch an IM URL link.

Document ID : KB000008768
Last Modified Date : 14/02/2018
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The cube browser, with Gina or Credential Provider agent, fails to launch an URL link.

Possible Symptoms can be a blank page, a partial page with only the heading of the site, script errors can be displayed.


The issue is observed with ui7 skin or custom similar skins and

the issue does not occur when using the ca12 skin into the URL link.

Your cube browser needs the IE backward compatibility.


Add the following line:

<meta http-equiv="X-UA-Compatible" content="IE=8; IE=7">

into your iam_im.ear/user_console.war/app/ui7/index.jsp


Look at the iam_im.ear/user_console.war/app/ca12/index.jsp and do the same.