I want to create a new cr type, since I'm creating a new custom table which needs the same functionality as in call_req. What are the consequences? Is it going to work the same way as pr,in,cr?
CA Service Desk Manager 14.1
CA Service Desk Manager 17.1
The “ticket type” is stored in table "Call_Req_Type" (crt). You can use pdm_load to the Call_Req_Type" table and add another type. But then you have only a new value without any logic behind it. This will not work and is not supported.