Creating a package using the Packager, fails with the error "The system state could not be saved. The operation is stopped"

Document ID : KB000019061
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue:

Creating a package using the Packager fails with the error "The system state could not be saved. The operation is stopped". The error happens during the "Saving system state" phase

Cause:

  • Packager requires .NET framework 3.5 which is not installed by default on Windows 8 and above.

Environment:

  • Windows 8 and above.

Resolution:

  • Install the .NET framework 3.5 is installed and enabled
  • Delete the DSM\bin\Save folder before creating a new package.