Unable to find created USER in Search Users and Administrators page

Document ID : KB000100438
Last Modified Date : 26/08/2018
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Introduction:
Unable to find created USER in Search Users and Administrators page
Question:
Agents are unable to find the newly created USER under Search Users and Administrators page in RA Admin Console.

Below are the steps performed by the Agent to search the User in RA: 
1. Under the Manage Users and Administrators section 
2. Create User (after filed all fields and choose organization, click on button "Create user") 
3. "Successful user created" message will appear. 
4. Go to Search Users and Administrators page 
5. Search for created USER 
6. User is not showing in the results 


 
Environment:
Production - Risk Fort
Answer:

The User is considered as Cardholder/Proxy Pan. User is only considered for Transaction purpose, and is not intended to perform any admin activities in the RA admin console. 

Hence, we should ideally not be creating User's and instead we should always create Admin ID's and provide the required privileges, using the Roles.

Note: The create user option was available in RS version 5.5 ad below. The latest versions of RA admin console don’t have the create User option.