Create from template Project is not adding tasks, resources, collaboration documents.

Document ID : KB000004454
Last Modified Date : 14/02/2018
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Issue:

When we try to create a new Project using a Project Template, using 'New From Template' button or trough a process, the project sample copy properties but is not able to aggregate anything else (Ie: tasks, resources, collaboration documents, etc).

 

Environment:
All CA PPM Servers Versions.
Cause:

When ever the project template is linked with any process then Resources & Tasks and so on will not copy, this is expected behavior. 

The code responsible for "copy from template project" checks if there is a active process defined on the template instance.

If there is one it is assumed that it is the responsibility of the process to carry out the copying all work and returns from there.

That is why, in this case if the process is set to on-hold/or deleted, the code would not find any active process and hence proceeds to do its job of copying the team,tasks documents etc.

Resolution:

Either delete all the linked process to the template or deactivate (on-hold/draft).