How to Create a Functional Access Area in Service Desk

Document ID : KB000100340
Last Modified Date : 06/06/2018
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Functional access areas define the role level access to ticket records and other system components. The usp_functional_access_type table defines the area and the usp_functional_access_level tables describe user access.

When a functional access area is added, the existing roles automatically have Modify access. Review and change the access levels to grant the appropriate authority.
  1. On the Administration tab, select Security and Role Management, Functional Access.
  2. Click Create New.
    The Create New Functional Access List page appears.
  3. Complete the functional access area fields as appropriate. The Code field defines the CA SDM or site-defined object name. Objects can only map to one functional access area. However, one functional access area can manage multiple objects.
  4. Click Save.
    The Functional Access Detail page appears.
  5. On the Roles Tab, click Edit in List.
  6. Review and update each role as appropriate. The following access levels are available:
    • None
      Denies the role access to the function object.
    • View
      Grants read-only capability to the function object.
    • Modify
      Grants read/write access to the function object.
  7. Continue selecting roles and choosing access levels.