CPU Utilization not showing correct for Checkpoint CPU

Document ID : KB000038642
Last Modified Date : 14/02/2018
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Issue: 

CPU Utilization is showing high for check point devices

Environment:  

Redhat Linux

Cause: 

For check point devices, the VC that is being used for CPU Metric Family is “Checkpoint Multi CPU”.

This will poll the CPU instances with below OID:

1.3.6.1.4.1.2620.1.6.7.5.1.5

This will create multiple CPU instances for checkpoint devices and the CPU usage will be reported higher. Rather, clients want to report the CPU usage with the below OID:

1.3.6.1.4.1.2620.1.6.7.2

 

Resolution:

Change the VC priority for the CPU metric family such that “UC Davis CPU” VC would take high priority than “Checkpoint Multi CPU” VC.

Procedure:

1.   Login to CAPC Webpage.

2.   Navigate to DataAggregator

3.   Goto Metric Families

4.   Search for CPU

5.   Right side select “Vendor Priorities”

6.   Click on “Manage”

7.   Move “UC Davis CPU” so that it has lower number than that of “Checkpoin Multi CPU”

8.   Rediscover the device after making these changes.

 

Additional Information:

If the problem still persists after running above commands or if you face any additional problems during above commands, please contact CA Support.