CPU utilization became 100%

Document ID : KB000095803
Last Modified Date : 17/05/2018
Show Technical Document Details
Question:
The PAM instance's CPU utilization on the dashboard became 100%. After rebooting the PAM instance from Configuration >> Power, the CPU 100% problem solved. What is the possible cause?
Environment:
CA Privileged Access Manager 3.1.1 on AWS
Answer:
There is the situation to be CPU 100% and keep being as it is. One of the possible reason is CPU collects a lot of information for the Dashboard, and CPU utilization will temporarily be 100%. If so, the "Refresh" button will solve the CPU utilization 100% situation. 

User-added image


If the "Refresh" button does not solve the problem for a long time, please contact the CA Support with providing the logs.bin file that will be downloaded from the below place.

User-added image