Could not set encryption context during initialization

Document ID : KB000111858
Last Modified Date : 22/08/2018
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We are observing below errors in the webagent log:

[49015/1212126976][Fri Aug 17 2018 10:22:02][CSmAdminManager.cpp:987][ERROR][sm-AgentFramework-00930] ADMIN: Could not set encryption context during initialization. [49015/1212126976][Fri Aug 17 2018 10:22:02][CSmHighLevelAgent.cpp:122][ERROR][sm-AgentFramework-00400] HLA: Failed to initialize 'Administration Manager'.

How can we resolve this error?
The error is logged as a child process crashed, or a problem with the semaphores or shared memory.Ā 

In our case, the domain controllers were not available and so the Policy Servers were also not available.
Restarting the domain controllers and the Policy Servers resolved the issue.