Could not set encryption context during initialization

Document ID : KB000111858
Last Modified Date : 22/08/2018
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Issue:
We are observing below errors in the webagent log:

[49015/1212126976][Fri Aug 17 2018 10:22:02][CSmAdminManager.cpp:987][ERROR][sm-AgentFramework-00930] ADMIN: Could not set encryption context during initialization. [49015/1212126976][Fri Aug 17 2018 10:22:02][CSmHighLevelAgent.cpp:122][ERROR][sm-AgentFramework-00400] HLA: Failed to initialize 'Administration Manager'.

How can we resolve this error?
Cause:
The error is logged as a child process crashed, or a problem with the semaphores or shared memory.Ā 

In our case, the domain controllers were not available and so the Policy Servers were also not available.
Resolution:
Restarting the domain controllers and the Policy Servers resolved the issue.