Could not reach LDAP directory to determine if it's an Active Directory, for correct handling of Group user policy. Please correct the issue and then resume partnership configuration.

Document ID : KB000013385
Last Modified Date : 14/02/2018
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Introduction:

When I add a group to Exclude (or include) I get the following error. I have used both the full DN and the Active Directory short name.

Error: Could not reach LDAP directory to determine if it's an Active Directory, for correct handling of Group user policy. Please correct the issue and then resume partnership configuration.

Question:

What causes the error "Could not reach LDAP directory to determine if it's an Active Directory, for correct handling of Group user policy. Please correct the issue and then resume partnership configuration"?

Environment:
All.
Answer:

The most likely cause is a timeout between the policy server and ldap directory.