Could not log into the specified TDoD service with the specified user name and password error in Agile Designer

Document ID : KB000006625
Last Modified Date : 14/02/2018
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Issue:

In Datamaker, as an administrator, I created a new user. When that new user goes to connect to the repository in Agile Designer, they receive the following error message:

Error Authenticating User
Could not log into the specified TDoD service with the specified user name and password.
TDoD service reported the following error:  
Fault codes:Client: Operation: AuthenticateUser: Error executing: dbo.X_nextval: Could not find stored procedure 'dbo.X_nextval'. 

 

Below are steps to reproduce the issue:

1. In Datamaker, click on the 'Security' tab in the toolbar.

2. Choose the 'Users and Groups' option from the drop down list.

3. Login with administrator credentials.

4. In the 'Maintain Security' window, under 'Users', right click on an existing user and choose the 'Add User' option.

5. In the 'New User' window, enter in the user's information. 

- In this case, I clicked the 'Generate Password' button. 

6. Click the green checkmark when finished. 

 

new user with generate password button.PNG

 

7. If successful, a 'New User' window will appear. Click the 'OK' button.

8. In the next 'New User' window, copy the password provided.

 

new user information to copy.PNG

 

9. In Agile Designer, click on the 'Home' tab in the toolbar. 

10. Click the 'Connect to Repository' option.

11. In the 'Specify TDoD service' window, enter in the TDoD Service URL, new username and password, and then click the 'OK' button.

Expected result: I am connected to the repository. 

Actual result: I receive an 'Error Authenticating User' message.

 

error authenticating user.PNG

Environment:
CA Agile Requirement Designer (ARD)- Agile Designer and CA Test Data Manager (TDM)- Datamaker
Cause:

This is known issue with the product when using the 'Generate Password' option in Datamaker. Development is currently working on a permanent solution. 

Resolution:

The suggested workaround for this issue is to create new Datamaker users a custom password, instead of using the 'Generate Password' button, and use that when connecting to the repository in Agile Designer. The directions below outline how to do this.


1. In Datamaker, click on the 'Security' tab in the toolbar.

2. Choose the 'Users and Groups' option from the drop down list.

 

security users and groups.PNG

 

3. Login with administrator credentials.

 

admin logon.PNG

 

4. In the 'Maintain Security' window, under 'Users', right click on an existing user and choose the 'Add User' option.

- We recommend deleting the existing user that was seeing the error and re-adding them. 

 

maintain security tabs.PNG

admin add user.PNG

 

5. In the 'New User' window, enter in the user's information. 

- In the 'Password' box, type in a password for the user.

6. Click the green checkmark when finished. 

 

add new user with custom password.PNG

 

7. If successful, a 'New User' window will appear. Click the 'OK' button.

 

user saved.PNG

 

8. In the next 'New User' window, copy the password you manually entered in for the user.

 

new user information to copy with custom password.PNG

 

9. In Agile Designer, click on the 'Home' tab in the toolbar. 

10. Click the 'Connect to Repository' option.

 

ard home connect to repo.PNG

 

11. In the 'Specify TDoD service' window, enter in the TDoD Service URL, username and password, and then click the 'OK' button.

 

tdod login.PNG

 

12. You should now successfully be logged in and connected to the TDM Repository in Agile Designer. 

 

If you are still receiving the error message, you may not have your TDoD service setup or configured correctly. Follow the steps under 'Configure TDoD Service' in this document: https://docops.ca.com/ca-test-data-manager/4-1/en/provisioning-test-data/configure-test-data-reservation-service/configure-form-based-test-data-reservation-service/test-matching-hp-alm-integration/configure-alm-integration

Additional Information:

If you experience any further issues, please open a support case on https://support.ca.com/irj/portal/newhome or call support at one of these numbers https://www.ca.com/us/services-support/ca-support/contact-support.html.