Could not Export Attachments for few ideas

Document ID : KB000103431
Last Modified Date : 26/06/2018
Show Technical Document Details
Issue:
I am currently facing issues to XOG out attachments for few ideas. Note that not all Ideas are having this issues. Only few but would like to know the reason as I expect there might be more. Below warning seen in the XOG output file:
XOG-9100: Failed to export document(s) on object type: idea, ObjectID/Name=ID-XXXXX
Environment:
SaaS
Cause:
One of the files attached to the idea instance could not be opened, after reviewing app-ca.log log it was identified that file did not exist in the filestore.
Resolution:
Removed the document that was missing in filestore via UI and after that other documents were successfully XOG out with the instance.