Corrupt User in the UMP

Document ID : KB000127861
Last Modified Date : 22/02/2019
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I have a corrupt user that I cannot delete, They were logging in normal in the morning then in the afternoon when they try to log back in it will not let them. I cannot impersonate them either. I deactivate the account and try to delete it but the system just spins and I also cannot edit the account.
UIM 8.51
Unknown root cause. 
Corrupted liferay user account / root cause unknown.
1- Deactivate the UMP wasp probe
2- On the UMP wasp robot, delete this folder:
3- Activate wasp and see if you can impersonate or deactivate the user.