Convert a Scalability Server into an Agent

Document ID : KB000122699
Last Modified Date : 06/12/2018
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Introduction:
This document describes the steps to convert an ITCM Scalability Server, into just an ITCM agent.

Possible reasons for doing this might be:
- Accidental deployment of SS plugin package to an agent.
- Additional scalability server is no longer necessary, but server itself is not necessarily being decommissioned.
Environment:
Client Automation (ITCM) -- any version.
Instructions:
Method 1: Use ITCM media
Run setup.exe from the ITCM media.  Choose the modify option, and uncheck the box for scalability server.

Method 2: Use Software Delivery
DSM Explorer --> Software Package Library --> DSM Software Packages --> CA SM Scalability Server.  Deploy the "Uninstall" procedure to the requested ITCM agent.  This will convert the scalability server back into a normal agent.

Method 2: Use the Command Line
The scalability server component is represented by an MSI in Programs & Features.  To remove this MSI from the command line, without user interaction:
caf stop
msiexec.exe /x {9654079C-BA1E-4628-8403-C7272FF1BD3E} /qn
caf start
caf setserveraddress newServer.example.com
This will stop CAF, run the MSI uninstall without user interaction (/qn), and start CAF.  After CAF is started, the agent should be redirected to register with some valid scalability server.