Context Metric Browser lower tab does not always filled out

Document ID : KB000102726
Last Modified Date : 19/06/2018
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Introduction:
Under some circumstances where the lower Metric Browser tab does not get populated with the related data for some Docker Monitor Agents. While other agents work okay
Background:

The following tools in the metric browser tab help you find more information about an issue:

  • Historical metrics
  • Search
  • Transaction Tracer
  • Thread dumps
Environment:
CA APM 10.7 HF#6
Instructions:
Clearing Introscope Webview Cache resolves the issue
Additional Information:

How to Clear Webview Cache?

1- Stop WebView and MOM Enterprise Manager processes

2- Delete the entire content [all files and directories] of <EM-Home>/work and <WV-Home>/work folders

3- Delete the entire content [all files and directories] of /configuration folder except file config.ini (DO NOT delete config.ini file)

<EM-Home>/product/enterprisemanager/configuration
<WV-Home>/product/webview/configuration

4- Start MOM Enterprise Manager and WebView processes


Note: If Enterprise Manager and WebView are installed under same directory, then <EM-Home>/work and <WV-Home>/work are the same.