Content Pack for ITIL CA Service Desk Manager r17.1

Document ID : KB000098151
Last Modified Date : 25/05/2018
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Question:
How can we get the media Content Pack for ITIL CA Service Desk Manager r17.1?
Environment:
CA Service Desk Manager r17.1
Answer:
Access the support site at the below link:
  Welcome to CA Support

Access with your user the same used for opening cases with the support.

Follow these steps:
Select Download Management >
          Search by "CA Service Management - Service Desk Manager" >
                    Select "CA Service Management Service Desk Manager Package MULTI-PLATFORM" >
                              Select "CONTENT PACK FOR ITIL FOR CA SERVICE DESK MANAGER 17.1_DVD500000000001045.ISO" >
                                        Click on the icon that has the format of a cloud to start the download
Additional Information: