Contact ID show password when validation is Pin-use

Document ID : KB000013702
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

Authentication with validate type set tp PIN-use

In contact detail, Analyst see the password in "contact id" field

Question:

We need to hide the password

Environment:
Service Desk Manager 14.1
Answer:

Open detail_cnt.htmpl with Web Screen Painter

edit the property of Contact ID, change the password=No to Yes

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Save and publish detail_cnt.htmpl

Clear the browser cache (form)

We should have text in contact id hidden

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Additional Information:

Other method to remove completly contact id field

Document ID:  TEC478087
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec478087.aspx