Connector server intermittently crashes

Document ID : KB000124530
Last Modified Date : 15/01/2019
Show Technical Document Details
After migrating\ upgrading to 14.1 problems are encountered with the CA Identity Manager Connector Server (im_css.exe) connecting to Microsoft Active Directory.  This can appear sporadic or constant depending on the Identity Manager load.  

When the Connector server crashes it logs an exception in the Window NT Application logs.

Windows event log says:
Faulting application name: im_ccs.exe, version: 12.0.2017.215, time stamp: 0x58a4215b
Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e
Exception code: 0xc0000005
Fault offset: 0x00041bee
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
CA Identity Manager 14.1
CA Identity Suite 14.1
This problem is happening because of access invalid memory.
This issue is fixed in 14.1 cumulative patch CP4 specifically "CP-CCS-140100-0004 DE341196 CA Identity Manager - Connector Server (C++) service crashes intermittently."

The latest cumulative patches are available to download via the CA Identity Manager 14.1 product documentation.