Connection Server can't start after installing BusinessObjects Enterprise XI 3.1 Service Pack 3 ( CA BI 3.2). This problem occurs when Microsoft patch KB2509553 is installed on the system.

Document ID : KB000019318
Last Modified Date : 14/02/2018
Show Technical Document Details


If we install Microsoft patch KB2509553 on a CABI X1 3.1 SP3 (CABI 3.2) then Connection Server status goes into "failed" with following error message: "This server is considered failed because it has stopped 5 time(s) in 60 minute(s)".


Fix from SAP has been provided to address the issue for the CA BI 3.2 users.

click on Start -> All Programs -> Business Objects X1 3.1 -> Business Objects Enterprise -> click on Central Configuration Manager
Click on Server Intelligence Agent (SIA)

  1. Stop SIA on the node.
  2. Download the attached file.
  3. Navigate to the following directory-
    1. <Install Dir>\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86
  4. Locate the file "network-vc-mt.dll","network-vc-mt.lib" and rename it to back up the file.
  5. Copy the "network-vc-mt.dll" and "network-vc-mt.lib" provided in the files.Zip file to <Install Dir>\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86
  6. Start SIA

SAP Reference Note:

File Attachments: