Configuring Mail Server Section with Office365 SMTP Host.

Document ID : KB000118604
Last Modified Date : 29/10/2018
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Introduction:
Setting up CA PPM On Premise - Mail Server Section under CSA with Office365 SMTP host to send out email notifications.
Environment:
CA PPM On Premise
Instructions:
Refer to Mail Server Section on DOCOPS:
https://docops.ca.com/ca-ppm/15-2/en/administration/csa-ca-ppm-system-administration

1. Create a relay for the smtp.office365.com as XXXXX-com-au.mail.protection.outlook.com <where XXXXX represents the company domain>.
2. Specify the office365 office user credentials and authenticate to login to the relay host. 
3. Then under Clarity CSA:
     - Hostname : Provide the SMTP relay host created.
     - Default Sender Email Address : Define the same email used to authenticate against the relay host.
     - Use Authentication: Uncheck
 4. Save the CSA configuration and restart CA PPM Services to validate email notifications are being sent.
 
Additional Information:
NOTE:
Make sure the CA PPM Application server public facing IP Address is registered in the SPVF list; else the emails ends up in spam/junk folder. 
https://mxtoolbox.com/SuperTool.aspx?