As we have the primary server named SRVA and the secondary server named SRVD, we have this list of server.
Create the configuration for pdm_configure. In this example it is named conf1
1/ Configure SRVD to start the process for "Socket proxy server"
Edit the configuration conf1, select "additional process" tab
Choose add process
define SRVD to run "SA socket proxy server"
Save and verify we have this list of process
2/ Execute pdm_configure on SRVA and SRVD
pdm_configure on SRVA
pdm_configure on SRVD
3/ Restart Service Desk
- on SRVA, stop "CA Service Desk Manager Server" service
- on SRVD, stop "CA Service Desk Manager Remote Proctor" service
- on SRVD, start "CA Service Desk Manager Remote Proctor" service
- on SRVA, start "CA Service Desk Manager Server" service
We used wireshark to examine the communication and ports used. Analyst do remote control on Employee workstation
192.168.182.180 --> 192.168.182.161:8070
192.168.182.180 --> 192.168.182.164:10443
192.168.182.181 --> 192.168.182.161:8070
192.168.182.181 --> 192.168.182.164:10443
Communication to listening port
Per this configuration, there is no communication to socket port 10443 on SRVA running "SA main server", this allow to not open the socket port 10443 on the server running Service Desk application server to external users.