Configure CA SMP/E Internet Service Retrieval

Document ID : KB000105778
Last Modified Date : 09/07/2018
Show Technical Document Details
Introduction:
Downloading from Support Online.
Question:
I recently configured the " CA SMP/E Internet Service Retrieval" but i don't see the smp/e retrieval option in the download method,I still have the traditional FTP Preferred and Alternate method for downloading. 
 How can I get this download method?
Environment:
Support Online
Answer:
Our Support Online currently has the following ways to do your downloads: 

1. HTTP VIA DLM (down load manager) This is the CA Recommended. 
2. Alternate FTP 
3. Preferred FTP.