Configure CA SMP/E Internet Service Retrieval

Document ID : KB000105778
Last Modified Date : 28/08/2018
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Introduction:
Downloading from Support Online.
Question:
As a download method, may ‘SMP/e Retrieval Option’ be used as an option for downloading in addition to the traditional FTP Preferred and Alternate method for downloading?
Environment:
Support Online
Answer:
Our Support Online currently has the following ways to do your downloads: 

1. HTTP VIA DLM (down load manager) This is the CA Recommended. 
2. Alternate FTP 
3. Preferred FTP.