Configuration Item Based Auto-Assignment for Change Orders

Document ID : KB000091698
Last Modified Date : 16/04/2018
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Introduction:
Is 'Configuration Item' Based Auto-Assignment possible?
Question:
Can we configure 'Configuration Item Based Auto-Assignment?
Answer:
Auto-assignment based on CI is ONLY designed for R/I/P (Request\Incident\Problem) ticket types. See below screen print:

User-added image

For Change Orders this is not available, as you can attach multiple CI's to a Change Order which complicates the Auto Assignment algorithm somewhat.

User-added image


Please consider raising an Idea (Enhancement Request) via CA Communities for this to be voted for and possibly considered in future releases.
Additional Information: