Configuration Item Based Auto-Assignment for Change Orders
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CA Service Desk Manager
CA Service Desk Manager:Release:14.1
CA Service Desk Manager:Release:17.0
CA Service Desk Manager:Release:17.1
SERVICE DESK MANAGER:USRD
Is 'Configuration Item' Based Auto-Assignment possible?
Can we configure 'Configuration Item Based Auto-Assignment?
Auto-assignment based on CI is
designed for R/I/P (Request\Incident\Problem) ticket types. See below screen print:
For Change Orders this is not available, as you can attach multiple CI's to a Change Order which complicates the Auto Assignment algorithm somewhat.
Please consider raising an Idea (Enhancement Request) via CA Communities for this to be voted for and possibly considered in future releases.
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