The problem is due to the value set for ‘TicketType’ parameter.
Connect to web user interface, Administration tab, ‘xFlow Analyst Interface’, General: the list displays the parameters used for the xFlow.
One of these parameters is ‘TicketType’; following is the description and the functionality of this parameter:
Specify the ticket type to create from analyst interface. Set to value to '0' To allow Incident Only,'1' To allow Request Only,'2' To allow Incident and Request, create Incident by default and '3' To allow Incident and Request, create Request by default.
With ‘by default’ it is intended the type of ticket created when, for example, from xFlow a search is done for a contact and then the ‘New Ticket’ functionality is used to create a new ticket for that contact.
Following are the images related to the commands available in xFlow when the 'TicketType' is set to '0':
Following are the images related to the commands available in xFlow when the 'TicketType' is set to '3':