Command Sponsor Debugging

Document ID : KB000051012
Last Modified Date : 14/02/2018
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Steps to debug a command sponsor not working.


  • Check direct execution of command on command-line.

  • Check Sponsor components, permissions and prerequisites (Java, IGateway).

  • Check network (can access port 5250 remotely).

  • Check that instances and environments are correctly defined (AutoSysCommandWrapper.XXX and

  • Check credentials and instance name on UI side.

  • Enable debugging (igateway.log).

    • Set debug to true in igateway.con
  1. Windows.

    • Replace AutoSysCommandWrapper.exe with debug version.

    • Run portlet to test.

  2. Linux and UNIX.

    • As root, run

    • Type in:

      user <ENTER>
      password <ENTER>
      command <ENTER>
      xxx <ENTER> (where xxx is the instance)

    • if wrapper is working, it will return the command result.