Collector crashes upon entity deployment

Document ID : KB000086308
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
No specific error message, but in the sldrmd.log file the last messages are related to the entities and there is no "stop banner".

Patch level detected:SP Analyst Agent for Windows 5.60
Product Version: Sysload 5.6.0

Description :Collector crashes upon or shortly after entity deployment, therefore real-time metrics are not available anymore.
smdrmd.exe process is not present anymore.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
Additional Information:
Workaround :
N/A