Cognos Agent Communication Error

Document ID : KB000008756
Last Modified Date : 14/02/2018
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Issue:

Our Cognos application fails to connect using 4x agent. We are seeing handshake issues in the Policy Server smps.log.  We have verified that we are using the correct shared secret for the 4.x agent.

Bad security handshake attempt. Handshake error: 3154

Handshake error: Shared secret incorrect for this client

Failed handshake with <IP_ADDRESS>:<PORT>

Environment:
Policy server OS - Solaris 11 - R12.52 SP1Web server and OS - AIX 7.1 64bitWeb agent version - R12.52 SP1 CR05Siteminder SDK - 12.52 SP1 CR04Cognos 11.0.7NOTE: This KB may apply to other versions of Policy server, Web agent, and Cognos
Cause:

Environment variables can cause problems with the 4.x agent connection to the policy server.

Resolution:

Ensure that CAPKIHOME environment variable is set for the Cognos user.  CAPKIHOME should point to the <WEB_AGENT_HOME>/CAPKI directory.