CodeMeter License Server is not a network server. Error 111 in Agile Designer

Document ID : KB000004443
Last Modified Date : 14/02/2018
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Issue:

When trying to start Agile Designer after setting up concurrent licensing, I get the following error message:

AgileDesigner.exe: Start Error
One of the following licenses is required.- CodeMeterAct5000362:7
Failure reason: CodeMeter License Server is not a network server. Error 111.

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer Product releases 2.0-2.2
Cause:

This error is caused from the concurrent license server not being set up correctly. 

Resolution:

To resolve this issue, you will need to set up the license server. Please reference knowledge document TEC1210697 (http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1210697.html) or follow the steps below. 

Prerequisites for License Server:

One of the machines will need to act as the license server. This machine must be able to allow connections from other machines trying to access the license server.

  1. Download CA Agile Requirements Designer from CA Support Online.
    https://support.ca.com/irj/portal/anonymous/newhome  

  2. Install the product and all prerequisites. CodeMeter will be required for this and it is part of the prerequisites in the installation wizard. 
    https://docops.ca.com/ca-agile-requirements-designer/2-2/en/installing 

  3. Request a concurrent license from the CA licensing team. Make sure that you mention you will need a concurrent license for X number of users. Directions on how to do this are listed here:
  4. Activate the concurrent license in the CodeMeter License Central WebDepot if you have an online license or CodeMeter Control Center if you have an offline license. Directions on how to do this are listed here: 
  5. Once activated, for online licenses you will see 'AD_Concurrent' listed in the 'My Licenses' section of the CodeMeter License Central WebDepot. For offline licenses, in CodeMeter Control Center you will see that the the number under the 'AgileDesigner' license container has changed to a number starting with '128-#######'. 

Set up the License Server:

  1. Launch CodeMeter Control Center (CC). Default location for this is C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeterCC.exe
  2. In the CodeMeterCC window, click on the 'WebAdmin' button in the bottom, right-hand corner. 

    CodeMeterCC.png

  3. CodeMeter WebAdmin should open in your current browser and you will see it open to the 'Container' tab. 

    CodeMeterWebAdmin.png

  4. Hover over the 'Configuration' tab and choose 'Server' from the list.

    ConfigServerTab.png

  5. Under the 'Server Access' tab, in the 'Network Server' box, click on the 'Enable' radio button.
  6. In that same tab, in the 'CmWAN Server' box, click on the 'Enable' radio button.
  7. Click the 'Apply' button.

    ServerAccessConfig.png

  8. Return back to the CodeMeterCC window. (C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeterCC.exe)
  9. Click the 'Process' tab.
  10. Choose the 'Restart CodeMeter Service' option.

    CodeMeterService.png

  11. Once the service has restarted, launch ARD. If you are able to launch ARD, everything is setup. 
  12. To learn how to connect your user machines to the license server, please review knowledge document TEC1210697 (http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1210697.html
Additional Information:

If you experience any issues, please open a support case on https://support.ca.com/irj/portal/newhome or call CA customer care http://www3.ca.com/us/support/customer-assistance.aspx