CMDB Visualizer fails into CA SDM

Document ID : KB000107896
Last Modified Date : 26/07/2018
Show Technical Document Details
Issue:
When a CI is opened in SDM and try lo access to Visualizer option,  ​it keeps loading displaying similar URL:
http://<servername>:9080/CMDBVisualizer/externallaunch.do?sid=NULL&uuid=<UUID>&loginusername<username>&filter_id=1010&bopsid=<bopsid>

shown empty page:

User-added image

or with follow message:

"Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get Flash

User-added image
 
Environment:
SDM 14.1
SDM 17.1
 
Cause:
Visualizer requires Adobe Flash Player because it's a Flash based application.
Resolution:
Download and install Adobe Flash Player clicking in User-added imageaccess.

Or directly to
http://www.adobe.com/go/getflash/