Cloud monitors returning SSL errors...

Document ID : KB000102953
Last Modified Date : 26/06/2018
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Question:
My cloud monitors are returning SSL certificate error:
(9260) SSL certificate problem: unable to get local issuer certificate (Peer certificate cannot be authenticated with given CA certificates)

But it works fine in the browser.
Answer:
While reviewing the certificate chain, for the URL being monitored, we found that the Intermediate Certificate was missing.

This caused the error (9260) SSL certificate problem: unable to get local issuer certificate (Peer certificate cannot be authenticated with given CA certificates) to show up.

To resolve this, update the site to provide the Intermediate Certificate.

For a more detailed explanation on what an Intermediate Certificate is and why it is needed, please contact your Certificate Authority.