Closing Service Desk tickets don't acknowledge alarm

Document ID : KB000125518
Last Modified Date : 30/01/2019
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Question:
In a UIM - CASDM integration using sdgtw probe, when closing a ticket in Service Desk, the alarms is not acknowledged in UIM.
Environment:
UIM 9.02
CASDM 17.2
sdgtw 2.0
Answer:
Please do the following:

* deploy 'alarm_routing_service' 10.20 to the Primary Hub
* deactivate and activate both trelis and sdgtw probes

This should resolve the issue.