Clients out in the field that quit talking to ca mdm application servers.

Document ID : KB000117694
Last Modified Date : 01/11/2018
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Issue:
Clients out in the field that quit talking to CA MDM application servers.
Environment:
release 15.1 OS windows 08 r2 Environment
Resolution:
1. Potential Solution: Stop Deleting Registry Key as part of re home - custom client runs rehome\cleanup process regardless of Level. 
2. Potential Solution: CA to not run ChannelSoftware update on any customer Channels launched through API 
3. The customer opened an ER to ensure only one channel runs at a time on Client - DEV will review.