Client commands work but not sendevent.

Document ID : KB000040662
Last Modified Date : 14/02/2018
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Introduction:

Client commands and jobs run on machineX with the exception of sendevent.  No errors are seen but the event does not seem to get processed.

 

Question:

 A newly installed client / agent host appears to be able to run jobs and client commands with the exception of "sendevent".  When the sendevent command is issued no error message appears but no event appears to be getting processed when monitoring the $AUTOUSER/out/event_demon.$AUTOSERV file.

 

Environment: 

Workload Automation AE 11.3.x

Platform: Windows, Linux, UNIX

Databases: Sybase, Oracle, MS SQL

 

Answer:

 The client system was configured using the same timezone as the scheduler and application server but the system time was incorrect.   The client's time was one hour into the future.  As a result the events were being written to the database to be executed 1 hour into the future.  This was confirmed by running "autorep -d -J jobX". The detail report showed the client's sendevent as unprocessed with an event time one hour into the future.  To resolve the issue the client's system time needs to be corrected.